Felix Schlenther
Head of Sales, Zenloop
Bio kommer inom kort.
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Programpunkt på Webbdagarna Stockholm 17-18 mars:
Retention Success Factors: Best practices in eCommerce
Based on a practical example and best practices, we are going to show you how to identify churning customers, win them back, and how to analyze the reasons for their churn based on the Net Promoter System (NPS). Furthermore, you will get to know how you can transform these analyses into executable actions to scale long-term customer retention. Lastly, we will explain how a step by step roll-out in an organization could be achieved with the aim to improve customer experience.